So I called the urologist to release my records to Emory, so they have everything. I had already electronically requested the release on my patient portal. The urologist said they do not handle those and she was polite and forwarded me to the company that handles the requests.
So another lady answers the phone and I request that my records be released, and she stated, well you will have to wait 48 hours before we can honor the request. (speed of the medical community). The beauty of the patient portal is that is time stamps all actions. So as I stare at the screen it says I made the request at 9/9/2019 at 10:17 AM. It is 9/11/2019 at 9:08. So I tell her the time stamp on my computer, and she says, well then call back tomorrow and we will handle it, then I explain to her, that in an hour it will be 48 hours, she goes back to her form...well you have to wait 48 hours before we can honor the request, okay so I will call back at lunch... do whatever you want...
I have met and spoken to so many people during this process, and the amount bureaucracy and handcuffing is crazy. *The larger the institution the less people are empowered to assist.
*that is my opinion, do not take it as fact. You never know what kind of day people have had before you run interact with them. I'm a Redskins fan, so most Monday's are pretty rough.
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