So this past week I have spent time trying to get my medical records down to Emory. Hospital A, who originally diagnosed me, who was going to do the surgery, who said it would take 6 weeks to get and MRI and then another 10 days after that to get my results, is the one that uses a third party to manage my records. They are the ones that you need to wait 48 hours after a request, to check on the request. Well, it was 9/9/2019 when I made the request. It is now 9/13/2019 and I still have not gotten a straight answer. It has gotten to the point where they gave me a phone number today to call, and of course no one answers, no voicemail, no option 1 for an appointment, nothing, just a few rings then beeping.
Hospital B, the one that could get me in for my MRI 8 days after I requested. The one I called this past Wednesday for my results (4 days after my MRI) and they called back to give them to me. On Wednesday I requested that a CD be available for me to pick up by Monday, because I'm heading to Emory on Tuesday. I called today, Friday, to see if they were able to send the information. I could not reach the doctor, but the receptionist put me on hold, and went and found the CD. So I just ran there to pick it up, all this before noon.
I called Emory, said I've got the CD, want me to overnight it. They said, we actually just received the images and the pathology from Massey. So the Doctor already sent them. So from Wednesday afternoon, to Friday my records were all sent from Hospital B. It's been since Monday for Hospital A and I cannot get a single person on the phone who can help me out. Emory is calling them constantly to get my records as well.
Again and again, the lesson as the patient is you have to stay pushy. With hospital A I feel like Forrest Gump when he is on the bus that first day... "Seat's taken... Seat's taken..."
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